App Privacy Policy

This Privacy Policy explains how NexusVPN ("we", "our", or "us") collects, uses, and safeguards information related to your use of the NexusVPN iOS Mobile Application and VPN tunnel services.

★ Strict Zero-Logs Policy

Your privacy is our core mission. NexusVPN enforces a strict Zero-Logs Policy for all VPN tunnel connections. Specifically:

• No Traffic Logging: We do NOT log, monitor, capture, or store your browsing history, web traffic, destinations visited, data content, or DNS queries.
• No Connection Logs: We do NOT store timestamps of when you connect or disconnect, nor do we log your session bandwidth consumption.
• No IP Storage: The real IP address assigned to your device by your Internet Service Provider is never logged or saved on our VPN nodes or exit gateways.
• Volatile RAM-Disk Infrastructure: Our VPN gateways operate strictly on volatile memory. Standard diagnostic logging is completely disabled on the physical storage layer (SSD/HDD) of the operating system. Any temporary operational errors needed to maintain server health are directed exclusively to RAM disks (`tmpfs`) and are permanently and irreversibly destroyed upon system reboot or power interruption.

1. Information We Collect and Process

To run our mobile app, authorize subscription features, and establish secure VPN connections, we process only the minimal necessary data:

• Anonymous Guest Accounts: To identify active feature entitlements and subscription statuses, the application generates a random, anonymous guest identifier. We do not require or collect personal information such as your name, personal email, or phone number.
• VPN Connection Data: When you connect to our VPN service, minimal device configuration telemetry (such as device type and application version) is processed briefly to authorize and load-balance your connection to the node.
• Billing and Transaction Data: All subscription purchases are handled securely through the Apple App Store. We do not collect or store credit card details or billing information.
• Advertising (Free Tier):The free tier of our iOS app may display advertisements. The advertising network may process anonymous mobile advertising identifiers to serve ads, subject to your device's privacy settings. Premium users do not receive advertisements.

2. How We Use Information

We process the minimal data collected strictly to:

• Authorize and establish secure IPSec/StrongSwan VPN tunnels at your request.
• Verify and synchronize active Pro subscription entitlements.
• Monitor general server loads to ensure stable network performance.
• Show advertisements to support the infrastructure costs of the free tier.

3. Account Deletion and Data Retention

Because guest accounts are completely anonymous, silent, and tied directly to the device's hardware UUID (to map to Apple App Store subscription states), there is no manual register/login interface or account deletion button inside the application settings.

However, we support the following deletion and retention rules:

• Manual Deletion Requests: If you wish to request the manual deletion of your guest account details from our database, you can contact our support team at support@unlimitedvpn.nexus, providing your anonymous guest identifier (or contact us from the support template in the app).
• Periodic Purging: To maintain database cleanliness and minimize data retention, we periodically and automatically purge inactive guest accounts that have not initiated a connection or subscription check for a prolonged period.

4. Regional Restrictions

To ensure compliance with local regulations, our services, server checks, and advertisement platforms are restricted and completely unavailable in Mainland China. If the app detects connection attempts from this region, the connection is blocked client-side.

5. Contact Us

If you have any questions or require clarification regarding our App Privacy Policy, please contact our support desk:

Email: support@unlimitedvpn.nexus